Company Intro
UNIMED SDN. BHD. (UNIMED) is a prominent pharmaceutical firm with experience in the healthcare industry that was founded in 1981. With nearly 40 years of experience in the healthcare industry, they specialize in the importation, marketing, and distribution of premium medical equipment, nutraceuticals, herbal supplements, and generic pharmaceutical formulations. Headquartered at Kuala Lumpur, Malaysia, the firm employs about 250 people, including a committed sales team that works to further the company's goals and objectives. Their operations are spread over Brunei, East Malaysia, and Peninsular Malaysia. Furthermore, the company has started to broaden its worldwide reach, with export operations now extending outside of ASEAN to areas like Yemen and Hong Kong.
Challenges
Before implementing the SalesJump sales force automation software solution, UNIMED SDN. BHD. relied on manual processes to manage their sales and order information. They used Autocount accounting software to input and track order details, which required significant manual effort and often led to increased workload and human errors in processing and reporting. This manual approach also resulted in field staff occasionally following incorrect or invalid schemes. Additionally, sales representatives had to carry physical brochures during client meetings, and product mapping was performed only on a team basis. The lack of visibility into minimum and maximum price guidelines also caused difficulties in obtaining pricing approvals.
Implementation of SalesJump
We at SalesJump provided UNIMED SDN. BHD. with our SFA software to automate their attendance and order booking processes. In addition, the solution includes features for managing product-specific schemes and pricing. Through the mobile application, UNIMED could integrate seamlessly with Autocount, allowing for automatic updates of order received information. The software also enables the field force to utilize digital product detailing, enhancing their presentations during client meetings. Furthermore, the pre-call analysis feature allows the field force to record and store meeting information for future reference, streamlining their workflow and improving overall efficiency.
Key Results Achieved
By using SalesJump sales force automation software, UNIMED SDN. BHD. has successfully automated 92% of their manual work. This transformation has led to a streamlined workflow, significantly reducing human errors and saving valuable time. Furthermore, the implementation of SalesJump has enhanced their customer escalation process, ensuring that issues are addressed more efficiently and effectively. As a result, UNIMED has achieved a more organized and responsive approach to managing customer interactions and improving overall operational efficiency.
Salesjump’s Proficiency Pathway
The demand for user-friendly solutions to elevate your field sales automation has always been crucial. At SalesJump, we're not just about automation—we're about transformation. Our all-in-one SFA software keeps you seamlessly in sync with every step of your field force's marketing and sales journey. With our unwavering commitment to exceptional service and strong partnerships, we don’t just meet your goals—we inspire you to exceed them, setting new benchmarks in the industry.
